| Vacation Rental Complaints [Tag : Cabin] |
| 1. |
Not a cozy "Lil' Kabin!
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After planning a short vacation we booked 3 days at this cabin. Upon arrival, we found it was not close to what we thought it would be. Not because it was very small, or wasn't a luxury cabin, but because it was unsuitable!
Dirty, reaking of smoke, holes in doors causing draft, no bathtub for my small children. The 'twin' beds we not twins, more like cots. My husband started getting and immediate headache from the smoke.
We immeditely went to notify the owners that it was not suitable for us after a walk through. The man said that it was 'campfire' smoke! Obviously we can tell the difference and it was not campfire. None the less, we tried not to be rude or mean, simply stating that we cannot bathe a 1 and 2 year old in a small standup shower, a tub is needed. It would simply not workout. I could tell they thought their cabin was wonderful, but we however were appaled by the filth and pure dinginess.
We left without a full refund, and I told Kathy I was leaving unhappy, to which she walked away...not caring our vacation was ruined and they were taking money from a family of 5.
PLEASE, do not make the mistakes I did with this cabin! It is not charming as owners make it out to be. They need to update, clean in thoroughly and fix all the major problems with it, and most of all, be honest with any travelers. Open your eyes, it is not cute, cozy and charming! It is dirty, smelly and creepy! Stop taking money from unsuspecting travelers!
Date Added: Dec 17, 2009
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| 2. |
Sleep in the woods before you stay with Americas Cabins
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Overall it was a pleasant stay as but we found the cabin to be in much less than great condition. We did not call to complain as it was not a life or death situation it was merely odd things done by America's Cabin, maintenance, and rodents. Before you read my comments below please keep in mind that I work in the hospitality business and I understand that it is impossible to please all guests. But unfortunately this cabin is well below par.
Some things that we found Odd:
-None of the beds were made which its not a big deal to have to make your bed but at the same time its crazy to pay for a cabin, and you do 90% of the work yourself. I mean you make all the beds, strip all the beds, clean all the dishes, put all the linen together in the bath tub, take out the trash... what is there left to do vacuum and replace the linens in the closet/ drawers? Between the 10 of us that were there we have all stayed in multiple chalet/ cabins and have never experienced one like this. Between the different family groups we typically go to Gatlinburg 6 times per year.
- The sink, oven, counter top had mouse pellets, dropping on them.
- Only one of the bathrooms actually had a more than 50% roll of toilet paper
-The carpet is ripped/ peeling down the middle in both the upstairs living room and downstairs living room
- There were dead bugs around the hot tub upstairs, and by the back door downstairs
- The back porch had a busted light fixture with glass all over the back deck (not very safe)
-The heat was very poor downstairs in fact the only place you could feel air at all was in both bathrooms it made the downstairs freezing and the upstairs hot (even without the fireplace on)
-Most of the sheetrock throughout the cabin has major staining, marks and ware on them there was even a fist sized hole in the bathroom down stairs in one bedroom
- the light over the pool table is crooked and you have to dodge it just to play pool it is not monted correctly
- One of the outlets downstairs is completely missing an outlet cover- (very safe)
- The drop ceiling in the basement had water stains on about 3 different tiles
- The pool table felt is coming loose, and the pole stabs through the ceiling tile
- The bar stools upstairs all of the tops come off and are slightly dangerous for kids.
The good stuff....
-Great View
-Decent price if everything was in working order
-the dishes were cleaned well by the previous guest
-hot tub worked fine we only used it once but seemed ok
-Directions to the cabin are great!
-It was quiet and the beds were very comfortable
-It had a good layout
-Couches were all in good shape as well as furniture
-It had plenty of amenities- coffee, detergent, dish washing liquid
- The sheets were clean even though they were not on the bed.
Again we did enjoy our stay in Gatlinburg/ Pigeon Forge however we problably will not be staying with America's Cabins any longer.
Date Added: Apr 6, 2010
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