| Vacation Rental Complaints [Tag : Arts and Crafts] |
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"Arts & Crafts" House in Godalming, Surrey, UK
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Of the "sleeps 5" listed, two beds were in the attic, accessible only with serious effort, through a vertical wall-mounted ladder that led to a hole in the ceiling. (This was deceptively called "a cleverly designed stair" in the listing.) One of these beds was a trundle that could not have been pulled out without virtually dismantling the portable closet. This room was unsafe (due to unshielded hole in floor) even after we purchased multiple nightlights for it (no refund for those.)
HW boiler for dishwashing etc. worked very rarely throughout one-week stay. Promised Internet disappeared too halfway through, with no response from owner when help with both were requested. No refund offered; only "Discount off of future stay" (as if...!)
Property quite lived-in, full of owner's personal effects, aged stocks of food and well-worn furniture. The only room with double bed was almost entirely taken up by a large, projecting wall-mounted piece of martial arts equipment.
Owner stated that he would appear on premises 1st day to orientate renters; did not, also did not visit to refund security deposit on last day as stated in contract; we had to request several times after returning to US and then received expensive wire refund of less than we had paid.
All in all, a disappointing experience with an unsatisfactory property from very "tarted up" VRBO listing on a website that does not allow any truthful feedback; We have had better rental experiences in Europe from other sites and will not use this one again.
Date Added: Oct 12, 2008
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