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Rental for 2 weeks. August 14 to August 28. Upon arrival listed to sleep 10, only accomodations for 6. Found blow up mattresses;but nothing to blow them up with. Blinds in LR missing, broken could not close. Master BR leak toilet had a Rubbermaid bucket under tank; but water was around toilet, carpet MB wet from toilet smelled like cat pee. Head board MB just leaning against wall. Dirty kept finding recepits or pieces of paper on floor under bed. Found a 6 year old drivers license on shelf in MB closet, used a small hotel bar of soap to keep cabinet in MB from leaning on wall. In garage sleeper sofa with burn holes in it. Hall bath mold under shower mat, all bathroom mirrors needing cleaning.In MB large mirror had finger prints all over. No air conditioning, after paid last payment in confirmation with instruction told no air. In description stated no need for air,ocean breeze. Does not say NO AIR. So have e-mail stating provide air for us, was not their and even though asked and texted and promised beforehand did not have air. The leaky toilet they knew about reason for bucket, had someone fix on Monday ;but for 2 days had I had to wrap towels around base until fixedtosoak up water otherwise wouldhave damaged ceiling and been a slip and fall issue. We had to clean bathrooms and do mirrors upon our arrival. You pay a cleaning fee, they should get it back or hire someone else. So we called Mike Hermanns, instead of him calling us back, Rene called and spoke to my husband he discussed the sofa bed or lack there of, told of mattresses no pumps, spoke about blinds told my husband our 13 year old daughter could sleep on side of blinds that closed, so no privacy. Talked about air conditioners promised 2 Rene said only one;but where was it? Rene indicated that surfers from a few weeks before had done the damage to the sofa and blinds;but it never occurred to them to let us know what to expect upon our arrive so could have looked into something else for our 2 week stay. We never heard from Mike Hermanns in 2 weeks, even though he booked our trip and that is who I called and called and left another message for after speaking to Rene. A few days later called about a 1000.00 charge spoke with Kristina who would call me back when she got into the office, no call. So a week went by, no pumps or bed and no air conditioner. So I called agian on Aug. 21 about bed and air conditioners. What I received was a text message about the 1000.00 hold for damage protection and that the pumps where in the garage,so I texted back referring to the bicycle pump on the burnt sofa, I received no other message. So for 2 weeks we had no bed for my 13 year old daughter, she had to sleep with my husband and myself and my husband was hot and complained for 2 weeks. According to locals that was the only sunny days and warm temperatures, the temps were in the 80's , before that had mostly cloudy and cooler days. So without a breeze that ocean and open windows did absolutely nothing to cool the house,not to mention the 2 room in front of the house. So our trip to beautiful California could have been a whole lot more enjoyable if Socal Hot Properties and Mike Hermanns had given us a second thought. They received over 5000.00 and never bothered after that. Tried to resolve this;but pretty much have not received a return email reply since Oct.4. Have all e-mails, photos,phone and text records relating to this complaint.
Date Added: Oct 26, 2010
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