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Sixth Year Anniversary and a much needed time away from work and kids. Arrived at our chalet during 0-10 degree temperatures. Got settled into chalet, had turned the heat up from 61 to 75 degrees. Two hours later, chalet was still cold and hadn't budged past 62 degrees. Called chalet rental office at about 6:00 PM. Woman said to give it time, that the electric had been off that day and it was so cold and we were at such a high altitude, that it may take awhile, but she would call us back in a little while to see if it warmed up, but in the meantime, just stay upstairs where it was warmer since heat rises. Our bedrooms, bathrooms, hot tub, and pool table were all located downstairs! We decided to try turning it onto emergency heat, but found that the temp dropped even more, down to 59 degrees, so turned it back to the normal heat. Around 8:00, woman still hadn't called, so we called her. She said she was at another chalet, but did offer to refund our money or move us to another chalet, one that had no view, no hot tub, no pool table..only thing it had was a big screen TV. We said, "No" to that since that was not what we spent money and time to travel to. But, she did offer to bring us some extra sheets, blankets, and electric heaters so that we could sleep on the pull out sleeper upstairs and the heating man would come the next day to fix it. We decided to do that. We built a fire to keep warm. Around 9:00 PM, she called and told us to put it on emergency heat and we told her that didn't work before, but she wanted us to try it again and see what happened between then and time she got there with the heaters, blankets, and sheets. 11:00 PM had approached and we were sleepy. We didn't want to leave the fire burning due to a hazard while sleeping, plus we were freezing! So, my husband called her to see if she was on her way. She absolutely lost it with him saying that we hadn't told her the roads were icy (which they weren't). We told her that they weren't icy when we came up and it hadn't rained, snowed, or done anything to cause ice. She continued to yell at him. We now didn't know what to do, so I called her and she yelled at me saying it had been a bad day and she had worked her butt off and we expected her to risk her life, but yet she wanted us to come down the mountain and meet her in town (risk our lives since she's now saying the roads are icy). I kept asking her to "calm down". She continued yelling about how everyone was in there nice warm comfy beds except for her. I tried to tell her that we had NO WARM COMFY BED (I think she was actually in her bed and didn't want to come out). I finally told her that we would be down the next day for a full refund. She said that was fine, but I was going to pay the cleaning fee of $55.00, that she was NOT going to eat that fee. I refused and that infuriated her and she hung up on me. She then called back and told me that she was calling the police to report us as being trespassers in one of her chalet rentals and to have them to escort us down the mountain, since I would not pay the cleaning fee. I told her to please call them! I then called them for a road report and to see if she had made this ridiculous report. They said the roads were fine, which we figured they were, and that she had not made a report. My husband was so upset at this point, we packed everything and left at 12:00 midnight and got a motel room. I was glad to leave because at this point, I didn't trust this crazy woman!!
Date Added: Jan 22, 2009
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